Terms and Conditions

RETURNS

You may return any item sold by pharmanord.com within 30 days of delivery for a full refund. We will also pay the return shipping cost if the return is a result of our error. If you received a damaged, defective or incorrect item, we will exchange it at no cost to you. However, please note that if you refuse the delivery or return the goods unopened we will charge you shipping costs.

We cannot accept returns if:
Any item is returned more than 30 days after delivery.
Any product has been opened in a way that has damaged the packaging or broken the blisterpack seal. Any item is not in its original condition, is damaged or is missing parts making it unusable for resale.

In order to make the return process as easy as possible for you, please send us an email with any questions at customercare@pharmanord.com.

HOW TO RETURN AN ITEM

Please return items for a refund within 30 days of delivery.
Write the reason for your return on the back of your packing slip.
Enclose the slip in the carton and wrap the package securely.
Send it to the return address on your shipping label.
The address for returns is:
Pharma Nord
5170 W Route 70
Marlton, NJ 08053

For your protection, please use UPS, Fedex or Insured Parcel Post for shipment.
A credit for the price of the item and applicable taxes will be applied to your credit card. Shipping and handling charges are not refundable unless a result of an error by Pharma Nord.

EXCHANGES

Our returns center cannot process exchanges. If you have found another item on our site that you would prefer over the one originally ordered, please return the original item and place a separate order for the new item. We will notify you via e-mail when the return has been processed.

QUESTIONS?

If you have questions about your return, please contact us by email at customercare@pharmanord.com. Be sure to include the information in your packing slip in your correspondence with us.

DELIVERY DISCLAIMER

STANDARD DELIVERY with USPS Priority Mail (2-4 BUSINESS DAYS) within the US
Most orders will be delivered within 2-4 business days after being ordered; however, please allow up to 6 business days for delivery. Signature may be required for delivery. Additional charges apply for Alaska and Hawaii. Standard Delivery is NOT available for P.O. Boxes (except for Alaska and Hawaii), APO/FPO and international addresses, or for delivery on Sundays.