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Terms and Conditions


You may return any item sold by pharmanord.com within 30 days of delivery for a full refund. We will also pay the return shipping cost if the return is the result of our error. If you have received a damaged, defective or incorrect item, we will exchange it at no cost to you. However, please note that if you refuse the delivery or return the goods unopened, we will charge you shipping costs.

We cannot accept returns if:
Any item is returned more than 30 days after delivery.
Any product has been opened in a way that has damaged the packaging or broken the blister-pack seal. Any item is not in its original condition, is damaged or is missing parts making it unusable for resale.

In order to make the return process as easy as possible for you, please send us an email with any questions to customercare@pharmanord.com.


Please contact us by replying to your order confirmation email noting you would like to return your item within 30 days of delivery.
It is important you address what is wrong with the product or the reason for your return in this email.
We will provide you with return information and instructions for your return slip/packaging.
It is important you do not return any product without contacting us first. We need to make sure we expect your package to ensure we can handle your return in a streamlined and smooth process. 



Our returns center cannot process exchanges. If you have found another item on our site that you would prefer over the one originally ordered, please return the original item and place a separate order for the new item. We will notify you via email when the return has been processed.



If you have questions about your return, please contact us by email at customercare@pharmanord.com. Be sure to include the information in your packing slip in your correspondence with us.



STANDARD DELIVERY with USPS Priority Mail (2-4 BUSINESS DAYS) within the US
Most orders will be delivered within 2-4 business days after being ordered; however, please allow up to 6 business days for delivery. Signature may be required for delivery. Additional charges apply for Alaska and Hawaii. Standard Delivery is NOT available for P.O. Boxes (except for Alaska and Hawaii), APO/FPO and international addresses or for delivery on Sundays.



How do I qualify for 100% Satisfaction Guarantee?

  • One Product per household is covered by the Guarantee
  • Include your CoQ10 & Product Packaging with the Return Shipment
  • Claim your Money Back Guarantee within 60 Days of purchase

If you are not completely satisfied, return your product to Pharma Nord within 60 days from the date of purchase and you will receive a refund, or we can replace your product free of charge. Shipping costs are non-refundable. Please contact customer service on (609) 585-0101 for our return mailing address and contact person.