Terms and Conditions

We take great care to ensure that every order meets our high standards for quality and safety. Please note that this Return Policy only applies to products purchased from www.pharmanord.com and not from other websites or retail stores. We advise customers to consult the return policy of the original place of purchase.

If you are not satisfied with your purchase you can return it within 30 days for a full refund. Items must be in a new, unopened condition.

Shipping costs are non-refundable. Returns will not be accepted after 30 days.

If your order arrives damaged, defective, or if you received an incorrect item, we will gladly send a replacement at no cost to you. Please contact us within 30 days of delivery so we can make it right as quickly as possible.  

To initiate the return process, please reach out to us at customercare@pharmanord.com or call us at (609) 585-0101 and we will be happy to assist you.

We offer free standard shipping for all orders over USD 50.00 (subtotal) within the contiguous 48 United States and the District of Columbia. Additional charges apply for orders to Alaska, Hawaii, U.S. Virgin Islands and Puerto Rico as well as international orders.

We take great care in preparing and shipping each order to ensure it arrives safely and promptly. Most standard shipping orders will take 2-8 business days to arrive from the date ordered. International orders and orders to Alaska and Hawaii may require additional transit time.

At this time, we are unable to ship to P.O. Boxes and APO/FPO. Please provide a valid street address at checkout to ensure smooth delivery.

Click here to read more about our Shipping Policy.

If you have any questions or need assistance, please reach out to us at customercare@pharmanord.com or call us at (609) 585-0101 and we will be happy to assist you.

We are very proud of the quality of our products, and we truly want you to feel confident in your purchase, which is why we offer a 100% Satisfaction Guarantee. If you don’t experience the benefits you expect from our products, we will happily provide a full refund.

Shipping costs are non-refundable.

To ensure a fair and consistent experience, our Satisfaction Guarantee is limited to one product per household and applies to requests made within 60 days of purchase.

To initiate the Satisfaction Guarantee process, please contact us at customercare@pharmanord.com or call us at (609) 585-0101.

By checking AUTOSHIP and agreeing to the accompanying terms on the pharmanord.com checkout page, you agree to accept these terms and conditions for our Autoship ordering program ("Autoship"). The Terms constitute the entire agreement between you and Pharma Nord, Inc. relating to our Autoship program. By placing an order and enrolling in our Autoship program, you accept these terms.

General
When you purchase product(s) on pharmanord.com and enroll in our Autoship program, you are signing up for recurring shipments of such products and may select how often you would like your product(s) delivered to you. You may change your periodic delivery schedule, as well as your shipping address, payment method and products included in the program. Additionally, when you purchase certain products designated as "Autoship" eligible, and enroll in the Autoship program for such products, you will save an additional percentage off your total purchase price.

Notifications & Order Changes
When you place your initial order for a product and enroll in our Autoship program, you will receive a notice that your Autoship subscription has been created and your first order will be processed. Your first order will be processed immediately, and your selected payment method will be charged at the time the order is placed. Your Autoship subscription will thereafter automatically create a new order according to your chosen delivery schedule, up until the time you cancel your subscription.

For subsequent orders of products included in Autoship, up to 1 week prior to the ship date selected by you, you will receive a pre-shipment email notification reminding you of your upcoming shipment. You may click the “manage autoship” in the pre-shipment email in order to access and make changes to your pending authoship order (products/quantities/ship date). You can edit or cancel your order up to 24 hours prior to your ship date. If you do not cancel the order before the day prior to your ship date, your order will be authorized, and a credit card authorization hold will be placed on your  specified card of payment used to create your subscription or any subsequent payment method you may provide.

Credit Card Authorizations and Charges
When you sign up for recurring shipments in Autoship, you will be required to expressly agree to permit us (via our payment provider) to charge your chosen payment method on a recurring basis, as well as the amount of the charge. Approximately 24 hours prior to your scheduled ship date, your order will be authorized, and a payment authorization hold will be placed on your chosen payment method. Once your order is processed, your payment method will be charged for the authorized amount.
The charge for each Autoship item shipment will be billed to the payment method used to create your subscription or as otherwise directed by you. If we are unable to complete your Autoship order with the payment method you used to create your subscription, we will notify you and give you the opportunity to add another payment method in your account and to charge the payment method for