Terms and Conditions

This Return Policy applies only to products purchased directly from www.pharmanord.com. Products purchased from other websites or retail stores are subject to the return policy of the original place of purchase.

We take great care to ensure that every order meets our high standards for quality and safety.  If you are not satisfied with your purchase, you may return unopened items within 30 days for a full refund. Shipping costs are non-refundable, and returns will not be accepted after 30 days.

If your order arrives damaged, defective, or incorrect, we will replace it at no additional cost. Please contact us within 30 days of delivery so we can resolve the issue promptly.

To start a return or request a replacement, contact us at customercare@pharmanord.com or call (609) 585-0101.

We offer free standard shipping for all orders over USD 50.00 (subtotal) within the contiguous 48 United States and the District of Columbia. Additional charges apply for orders to Alaska, Hawaii, U.S. Virgin Islands and Puerto Rico as well as international orders.

We take great care in preparing and shipping each order to ensure it arrives safely and promptly. Most standard shipping orders will take 2-8 business days to arrive from the date ordered. International orders and orders to Alaska and Hawaii may require additional transit time.

At this time, we are unable to ship to P.O. Boxes and APO/FPO. Please provide a valid street address at checkout to ensure smooth delivery.

Click here to read more about our Shipping Policy.

If you have any questions or need assistance, please reach out to us at customercare@pharmanord.com or call us at (609) 585-0101 and we will be happy to assist you.

We are very proud of the quality of our products, and we truly want you to feel confident in your purchase, which is why we offer a 100% Satisfaction Guarantee. If you don’t experience the benefits you expect from our products, we will happily provide a full refund.

Shipping costs are non-refundable.

To ensure a fair and consistent experience, our Satisfaction Guarantee is limited to one product per household and applies to requests made within 60 days of purchase.

Click here to initiate the Satisfaction Guarantee process.

Our Autoship program allows you to schedule recurring shipments of your favorite Pharma Nord products, giving you convenience and savings. By enrolling at checkout and agreeing to the Autoship terms, you accept these conditions.

How It Works:
When you enroll in Autoship, your first order is processed immediately, and your payment method is charged at checkout.
Subsequent orders will be automatically created based on your selected delivery schedule.
You may update your products, quantities, shipping address, payment method, or delivery schedule at any time.

Notifications & Changes:
Before each scheduled shipment, you will receive a pre-shipment email (up to 1 week in advance) reminding you of the upcoming order.
You can edit or cancel your order up to 24 hours before the scheduled ship date by clicking the “Manage Autoship” link in your email.
If you do not make changes before this cutoff, your order will be processed and your payment method will be charged.

Payments:
By enrolling, you authorize recurring charges to your chosen payment method for each scheduled shipment.
Approximately 24 hours before each shipment, an authorization hold is placed on your payment method. Once the order is processed, your card is charged for the order total.
If a payment cannot be processed, we will contact you to update your payment method so your shipment can proceed.

Savings:
Enrolling in the Pharma Nord Autoship program grants a percentage off the total purchase price for your selected products.